ISO 20000-1:2018 Lead Auditor Training – IT Service Management Systems
The global IT services market exceeds $1 trillion annually. ISO 20000-1:2018 provides a framework to deliver consistent, high-quality IT services. This Lead Auditor course prepares participants to assess ITSM effectiveness and ensure alignment with business objectives.
Learning Objectives
By the end of this course, participants will be able to:
- Interpret ISO 20000-1 requirements for IT services.
- Plan, conduct, and report ITSM audits.
- Evaluate incident, problem, and change management processes.
- Lead audit teams in IT governance environments.
- Provide findings that improve IT service reliability and customer satisfaction.
Who Should Attend
This course is designed for:
- IT Managers, Service Delivery Managers, and IT Auditors
- Consultants and Quality Professionals in IT services
- Professionals pursuing IT governance and compliance careers
5 Days
Benefits of the Course
- Improve IT service delivery and reliability
- Gain global recognition as an ITSM Lead Auditor
- Expand opportunities in IT governance and compliance